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Thomas Payne Furniture (Lippert) - AVOID IT!

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  • Thomas Payne Furniture (Lippert) - AVOID IT!

    In October 2016 , we purchased 4 pieces of new Thomas Payne furniture as follows:

    Theater Seating left hand recliner
    Jaleco Chocolate $562.50

    Theater Seating right hand recliner
    Jaleco Chocolate $562.50

    Theater Seating center console
    Jaleco Chocolate $187.50

    60” Trifold Sofa
    Jaleco Chocolate $1115.63

    Total $2428.13 + $200.33 sales tax

    This summer, less than 3 years later, the fabric on the recliner seat backs began shredding. They look horrible. This furniture has been well cared-for and we have no pets.

    Even though the furniture was out of warranty, I contacted Lippert for product support. My problem (fabric shredding) is obviously not an isolated incident, because I was immediately offered a 50% discount on new furniture. The problems with this offer are numerous. Number one is that Jaleco Chocolate has been replaced with Majestic Chocolate, and the colors are very different. Therefore, any new pieces that we would purchase would not match the old pieces.
    Number two is that the prices have gone up over $100 per recliner. Even with the 50% discount, we were quoted the following prices (plus sales tax and shipping):

    Right Hand Recliner $668.95 less 50% = $334.48
    Left hand Recliner $668.95 less 50% = $334.48
    Center Console $224.95 less 50% = $112.48

    After less than 3 years of use, we would be looking at nearly $1,000 to replace three pieces of our low-quality Thomas Payne furniture. AVOID PURCHASING THOMAS PAYNE FURNITURE AT ALL COSTS!
    IMG_8129.jpgIMG_8130.jpg
    Attached Files
    2013 Mobile Suites 43 Atlanta
    2012 F350 DRW 6.7L Turbocharged Diesel (3.73)

  • #2
    We've had our original Thomas Payne furniture for almost 3 years now and it looks as good as day one. Sit in it every day. $1000 for new furniture sounds good to me. Have you been to a furniture store lately? We purchased all new front room furniture at home this summer and it was way over $4000. But my wife has exquisite taste. I am living proof. Good luck to you

    Bill

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